NICE CXone Specialist
Marketlegos Pvt Ltd
Job Type: Full Time
Job Location: Bangalore Delhi Hyderabad NCR Pune Vijayawada
Job Title: NICE CXone Specialist
Location: Bangalore, Hyderabad, Pune, Delhi NCR, Vijayawada (Hybrid)
Experience: 3 to 8 Years
Joining: Immediate to 15 Days
Interview Mode: Face-to-Face
About The Role
We are seeking a highly skilled NICE CXone Specialist to join our team and lead the design, implementation, and optimization of cloud-based contact center solutions. The ideal candidate will have hands-on experience with NICE CXone Studio and Central, strong technical proficiency in VoIP/SIP systems, and the ability to integrate and automate using REST APIs and languages such as Python and C#.
Key Responsibilities
- Design, implement, and manage IVR workflows using NICE CXone Studio and Central.
- Configure and maintain ACD (Automatic Call Distribution) systems and advanced call routing strategies.
- Administer and support VoIP and SIP-based telephony systems to ensure seamless communication flow.
- Integrate NICE CXone with CRMs like Salesforce, Zendesk, and other enterprise applications.
- Develop and leverage REST APIs using Python and C# to automate processes and improve efficiency.
- Diagnose and resolve system issues, ensuring high availability and reliability of contact center services.
- Collaborate with cross-functional teams to implement scalable contact center solutions.
- Conduct end-user training sessions and prepare technical documentation for support and operations teams.
- 3–8 years of experience working with NICE CXone (InContact).
- Strong knowledge of IVR design, call routing, and ACD configuration.
- Hands-on experience in managing VoIP/SIP infrastructure.
- Proficiency in API development and automation using Python and C#.
- Experience integrating CXone with CRM systems such as Salesforce and Zendesk.
- Excellent problem-solving, troubleshooting, and communication skills.
- NICE CXone certification (preferred).
- Experience working in agile project environments.
- Strong documentation and training delivery skills.
- Ability to manage multiple priorities across diverse geographic teams.
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