Workforce Management/Transformation - Functional Consultant

Embelo

We are entering an exciting period of growth and building the FrontlineXP Cape Town capability to deliver world-class workforce management solutions and scale operations. As a workforce transformation (WFT) Functional Consultant, you will work end-to-end with clients to design, configure, and implement cutting-edge technology that transforms frontline performance, productivity, and employee experience. Combining your expertise in WFT processes with a proactive, solutions-driven mindset, you’ll help organisations unlock efficiency while contributing to the growth of our agile, fast-moving consultancy. If you’re ambitious, innovative, and eager to contribute to the early stages of a dynamic consultancy, we’d love to hear from you.

Key Responsibilities Include

Engaging with clients, managing stakeholders, and building strong relationships
Continuously upskilling on new partner solutions to become a trusted expert across multiple WFT platforms
Gathering requirements, defining scope, and constructively challenging current ways of working
Leading to-be process definition and designing end-to-end solutions
Configuring systems and building solutions that meet customer needs
Conducting testing, providing user support, and delivering iterative solution improvements
Facilitating training and supporting change management throughout the implementation lifecycle
Providing post-implementation support to ensure solutions are fully fit for purpose
Collaborating with colleagues and clients to ensure the successful delivery of consulting projects
Contributing to the growth of our dynamic boutique consultancy across diverse areas

Essential Knowledge And Skills

We are hiring at both junior and mid-level, so whether you’re early in your WFT journey or already have solid project experience, we’d love to hear from you. This role offers an exciting opportunity for a proactive, driven individual to make a real impact. We are looking for applicants who have:

Proven experience in delivering and implementing WFT solutions
A strong understanding of frontline worker processes and industry best practice
Hands-on configuration expertise with WFT systems and solutions
The ability to translate complex business requirements into effective system designs
Excellent problem-solving skills with a keen eye for detail
Strong communication and facilitation skills, with the ability to engage and influence stakeholders at all levels
A collaborative mindset, supporting and developing others to achieve shared outcomes
Flexibility, strong prioritisation skills, and the ability to manage multiple tasks while staying organised

Qualifications

BCom in Information Systems, Industrial Engineering, Business Management, Industrial Psychology or Human Resource Management, or a related field.
UKG/Kronos, BlueYonder, Oracle HCM, SAP SuccessFactors, Workday, or similar WFM system certifications
Microsoft Excel / Power BI (for data and reporting-heavy roles)
Change management certifications (e.g., Prosci)

Why Join Us?

At Frontline XP, you’ll gain hands-on exposure to international consulting projects in a supportive, close-knit team. We value initiative, growth, and quality delivery — and you’ll have the opportunity to help shape processes, influence client success, and develop your expertise in workforce management. This is a place where talent is nurtured, ideas are heard, and sustainable growth is a shared goal. If you’re organised, proactive, and energised by the chance to work with a dynamic South African team supporting global clients, we’d love to hear from you.