IT Engineer
Callifony Solutions - India
Callifony, a leading business communication platform is looking for production support IT support engineer providing 24 /7 expert technical support and consultation for Windows based operating systems. Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware. Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staff.
Responsibilities
- Manage multiple database, http, ftp, and mail servers
- Install, configure, maintain, and upgrade server software
- Install and configure off-the-shelf applications
- Oversee security issues and backup plans
- Support and maintain legacy platforms
- Acquire new platforms as needed
- Develop and refine support team escalation procedures
- Work towards platform hardware/software standardization
- Bridge web and in house hardware.
- Report on current and projected status of all platforms
- Interact with in-house staff and management as well as outside consultants, vendors, and support teams.
- Participate in long-term strategic decision-making regarding web activities.
- Taking ownership of technical issues, and working with our development group to resolve
Additional Responsibilities
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Participation in providing training to customers as required
- Supporting internal / external IT related issues
- Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed
- Perform additional duties as assigned by management
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows Desktop & Server + Linux OS environments
- Hands-on experience with working on Firewalls & VPN Configuration
- Hands-on experience with working on VMware Virtualized Environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, ortinet, SonicWALL, VMware or similar
- Significant experience managing web servers, ftp servers, mail servers. name servers
- Primary experience with Microsoft WinServer 2003 / 2008 greatly preferred
- Significant experience with IIS (preferred) or alternatively Apache; key protocols (ftp, smtp;
monitoring); cron jobs; mime types (varied); DNS
- Experience with server performance issues, including load splitting/balancing, performance
- Knowledge of security issues, web administration, parallel and mirror sites; user per missioning schemes all in a Microsoft server environment preferred.
- Familiarity with database administration MSSQL/ MySQL
- 2+ years working professionally in a comparable position and/or significant record of related
Skills
- the ability to think logically;
- a good memory of how software and operating systems work;
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
- the ability to work well in a team;
- problem solving skills;
- a strong customer focus;
- the ability to priorities your workload;
- attention to detail.