Manager - Customer Service Operations - Cloud & Security Customer Service Operations

Job Title: Firewall Specialist Engineer (Cisco FTD / FMC & Palo Alto)

Experience Required: 8–12 years
Location: Pune , On premise Client location
Employment Type: Full-time
Industry: BFSI (Banking, Financial Services, and Insurance)

Job Summary

We are looking for a highly skilled Firewall L3 Engineer with deep expertise in enterprise security environments within the BFSI domain. The ideal candidate will have extensive hands-on experience with Cisco Firepower (FTD/FMC) and Palo Alto firewalls, along with strong exposure to regulatory compliance, security operations, and complex migrations.

Key Responsibilities

• Act as L3 subject matter expert for firewall technologies in a large-scale BFSI enterprise environment.
• Manage, configure, and troubleshoot firewalls including Cisco Firepower Threat Defense (FTD) and Firepower Management Center (FMC), as well as Palo Alto Networks firewalls.
• Handle complex incident troubleshooting, performance tuning, and root cause analysis (RCA) for major security/network incidents.
• Design and implement firewall policies aligned with security best practices and business requirements.
• Lead and support migration activities from Cisco FTD to Palo Alto firewalls.
• Ensure high availability, redundancy, and disaster recovery configurations for firewall infrastructure.
• Collaborate with SOC, network, audit, and application teams for security enforcement and issue resolution.
• Maintain detailed documentation, network diagrams, and SOPs.

Compliance & Security Operations (BFSI)

• Perform periodic firewall rule reviews and recertification in line with audit requirements.
• Implement firewall hardening as per industry benchmarks and organizational policies.
• Plan and execute firmware/software patching and upgrades with minimal downtime.
• Support internal and external audits by providing logs, reports, and evidence.
• Maintain proper logging, monitoring, and retention aligned with compliance standards.
• Enforce least privilege, segmentation, and secure access controls across network zones.
• Participate in vulnerability assessments and remediation activities.

Required Skills & Qualifications

• 8–12 years of hands-on experience in network security / firewall administration.
• Strong hands-on expertise in:
• • Cisco Firepower Threat Defense (FTD) and Firepower Management Center (FMC)
  • Palo Alto Networks firewalls (PAN-OS)
• Proven experience in firewall migration projects (Cisco FTD to Palo Alto preferred).
• Deep understanding of firewall policies, NAT, VPNs (IPSec/SSL), and network segmentation.
• Strong troubleshooting skills for complex production environments.
• Experience in BFSI or other regulated industries.
• Familiarity with networking protocols (TCP/IP, BGP, OSPF, etc.).

Preferred Qualifications

• Certifications such as:
• • Palo Alto (PCNSE or equivalent)
  • Cisco (CCNP Security / CCIE Security)
• Experience with automation tools (Python, Ansible, Terraform)
• Exposure to SIEM tools and security monitoring platforms

Soft Skills

• Strong analytical and problem-solving skills
• Ability to handle high-pressure production incidents
• Excellent communication skills for cross-functional coordination
• Strong documentation and audit-handling capabilities