HDFC BB Training Manager- Surat

Aditya Birla Capital

Remote

Job Purpose

NA

Job Context & Major Challenges

Job Context: NA

Job Challenges: NA

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 1. Planning and Executing Training for Internal Employees -Planning training programs for Relationship officers for updating their knowledge and skills

Being involved with them at branches for client conversations and business conversion
Solving queries of internal employees over phones and emails

KRA2 2. Planning and Executing Training for External Employees - Planning the training calendar for the month after consulting each of the sales stake holder in the assigned territory.

Execute the month plan as per the calendar by travelling to the assigned branches in their territory
Maintain records of training and customer conversations

KRA3 3. Aiding business through solving business challenges - Develop content in terms of one pagers, Presentations, calculators, product comparisons, sales kit etc for stake holders

Develop content for training internal employees

KRA4 4. Ensuring self development -Complete certification programs such as Licentiate, Associate, Fellowship, NCFM etc

External trainings to update knowledge in the financial sector

KRA5 5. Ensuring basic KPI’s are met -16 Mandays, 6 Sales Calls

All Relationship officers active month on month in the assigned circle
Ensure assigned branches are active month on month