Lead Logistics customer experience & logistics specialist

A.P. Moller - Maersk

Acts as the owner of the job file and has responsibility for creating

and updating of shipping documents and Customer Invoices in the system.

Job Description

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The SCM Specialist (JL2) will be responsible for execution of supply chain operations across 3PL/4PL processes, reporting, and customer interactions. The role requires strong focus on accuracy, SLA adherence, and effective communication with stakeholders.

  You will be Responsible for:

Executing end-to-end SCM operational activities, including milestone tracking, reporting, validation, and exception handling.
Ensuring the accuracy and timeliness of daily, weekly, and monthly deliverables (PO trackers, KPI reports, customer updates).
Supporting high-volume, multi-client operations while adhering to SLAs and process guidelines.
Supporting operational activities across 3PL/4PL workflows, including vendor coordination, shipment tracking, and data validation.
Ensuring accurate tracking of milestones and reporting of shipment status.
Handling transactional activities across reporting, documentation, and visibility processes.
Managing customer queries, follow-ups, and basic escalations with ownership.
Ensuring the quality and timeliness of customer responses.
Preparing operational reports with high data accuracy.

Qualifications

Graduate with 3–5 years of experience in SCM/logistics/shared services
Experience in customer interaction roles preferred

What We Offer:

Impact: Be part of a team that directly contributes to global operations.
Opportunity: Unlock professional and personal growth through diverse career pathways.
Innovation: Work with a team that embraces technology and continuous improvement.
Global Exposure: Collaborate across geographies and cultures.
Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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