Employee Engagement Consultant

JOB PURPOSE/OVERVIEW/SUMMARY:

We are looking for a dynamic and presentable Employee Engagement Consultant with a blend of HR and Marketing experience to build and nurture long-term relationships with key enterprise clients through meaningful, consultative interactions. The role involves understanding each client's employee engagement objectives, recommending gifting and rewards & recognition (R&R) solutions aligned to their people and brand strategy, gathering feedback, improving customer experience, and driving referral-based growth opportunities for the sales team.

The ideal candidate understands how HR teams plan engagement calendars, R&R programs, and employee milestone celebrations, and can pair this with marketing skills — branding, campaign thinking, and creative communication — to position OffiNeeds as a strategic engagement partner. Excellent communication, interpersonal, and relationship-building skills with a strong professional presence, a customer-centric mindset, and a proactive approach are essential.

KEY DELIVERABLES / RESPONSIBILITIES:

Employee Engagement Consulting (HR Focus)

• Understand clients' HR and employee engagement priorities — onboarding kits, R&R programs, festive gifting, milestone celebrations, and event merchandise.
  

• Consult HR and Admin stakeholders on annual engagement calendars and recommend suitable gifting solutions for each occasion.
  

• Stay updated on employee engagement trends and best practices to advise clients credibly.
  

Marketing & Brand-Led Engagement

• Recommend co-branded and customized gifting concepts that reflect each client's brand identity and culture.
  

• Support engagement campaigns, curated catalogs, and creative presentations for client pitches
  

• Suggest innovative ideas and gifting solutions based on client preferences, market demands, and seasonal campaigns.
  

Client Relationship Management

• Develop and maintain strong relationships with enterprise and corporate clients, primarily HR, Admin, and Marketing decision-makers.
  

• Conduct regular client meetings and follow-ups to understand business requirements and expectations.
  

• Ensure high levels of customer satisfaction through proactive engagement and support.
  

Client Feedback & Experience Enhancement

• Gather customer feedback and coordinate internally to improve overall service experience.
  

• Identify client concerns and ensure timely resolution by coordinating with internal departments.
  

• Act as a bridge between clients and internal teams for seamless communication.
  

Business Growth & Opportunity Identification

• Identify upselling, cross-selling, and business expansion opportunities within existing accounts.
  

• Generate referral opportunities and support the sales team in converting leads.
  

• Monitor client engagement and suggest strategic initiatives to improve retention.
  

Coordination & Communication

• Coordinate with Sales, Operations, and Support teams to ensure smooth execution of client requirements. • Prepare meeting summaries, client reports, and relationship status updates.
  

• Maintain regular communication with key stakeholders to strengthen business partnerships.
  

Market & Industry Understanding

• Stay updated on industry trends, corporate gifting requirements, and competitor activities.
  

• Track how leading organizations run employee engagement and R&R programs and translate these insights into client solutions.
  

  
  
  
  
  

REQUISITE CANDIDATE PROFILE:

• Graduation is mandatory; MBA/PGDM in HR or Marketing will be an added advantage.
  

• 5 to 7 years of combined experience across HR (employee engagement, rewards & recognition, internal communications, HR business partnering) and Marketing (brand management, client servicing, campaign management, corporate sales).
  

• Exposure to Corporate Gifting, Retail, Hospitality, Events, or Service Industry will be preferred.
  

• Sound understanding of employee engagement frameworks, R&R practices, and the corporate HR calendar (festivals, milestones, annual events).
  

• Excellent verbal and written communication skills with strong presentation abilities.
  

• Strong interpersonal and relationship-building abilities; well-groomed and professionally presentable.
  

• Strong listening, negotiation, and client-handling skills.
  

• Ability to manage multiple enterprise accounts effectively.
  

• Customer-focused with a proactive, creative, and solution-oriented approach.
  

• Proficient in MS Office and CRM tools; familiarity with design/presentation tools (e.g., Canva) is a plus.
  

  
  
  
  

• Provident Fund (PF)
  
• Group Medical Coverage (GMC)
  
• Gratuity