Laundry Manager - Fairmont Agra
Fairmont Hotels & Resorts
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Oversee the daily operations of the laundry department, ensuring efficient processing of all guest and operational linens
- Supervise, train, and manage laundry staff, fostering a culture of excellence and continuous improvement
- Maintain the highest standards of cleanliness, quality, and presentation for all linens and garments
- Implement and enforce strict quality control procedures to ensure compliance with hotel standards and guest expectations
- Manage inventory levels of linens, uniforms, and cleaning supplies, ensuring adequate stock whilst minimising waste
- Coordinate with housekeeping and other departments to ensure timely delivery and collection of laundry items
- Monitor and maintain all laundry equipment, arranging for regular servicing and repairs to prevent operational disruptions
- Develop and manage departmental budgets, controlling costs whilst maintaining service quality
- Ensure compliance with health, safety, and environmental regulations, including proper handling of chemicals and waste disposal
- Create and optimise work schedules to meet departmental demands and operational requirements
- Conduct regular staff appraisals and performance reviews, identifying training needs and development opportunities
- Prepare detailed reports on departmental performance, including productivity metrics and cost analysis
- Liaise with external laundry service providers when required, ensuring service level agreements are met
- Implement sustainable practices and eco-friendly initiatives within the laundry operations
- Address guest complaints related to laundry services promptly and professionally, ensuring resolution and satisfaction
- Minimum 8-10 years of experience in laundry management
- Proven track record of managing laundry operations in a hotel or large-scale institutional setting
- Strong knowledge of laundry equipment operation, maintenance, and troubleshooting
- Demonstrated experience in staff supervision, training, and performance management
- Proficiency in inventory management and cost control procedures
- Sound understanding of health, safety, and environmental regulations relevant to laundry operations
- Excellent organisational and time management skills with the ability to prioritise multiple tasks
- Strong communication and interpersonal skills with the ability to liaise effectively across departments
- Proficiency in using laundry management software and basic computer applications
- Ability to work flexible hours, including early mornings and weekends as required
- Hospitality management qualification or relevant certification in laundry operations
- Experience with sustainable and eco-friendly laundry practices
What Is In It For You
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities