Assistant Manager - Customer Success
LeadSquared
▸ Build and own deep, trusted relationships with key client accounts
▸ Drive product adoption and ensure customers realise measurable value from LeadSquared
▸ Be the primary point of contact — the face of LeadSquared for your accounts
▸ Conduct regular business reviews and success planning sessions with senior stakeholders
▸ Act as the voice of the customer internally — collaborate with product, sales, and delivery teams
▸ Proactively identify risks and implement strategies to maintain high retention
▸ Track and improve CSAT, NPS, adoption, and engagement metrics across your portfolio
05 Must Have
▸ Experience in a client-facing role — customer success, account management, or similar
▸ Strong stakeholder management skills — comfortable engaging CXOs and decision-makers
▸ Solid understanding of CS metrics: CSAT, NPS, adoption, retention, and health scoring
▸ Excellent communication and problem-solving skills — clear, confident, and consultative
▸ Ability to manage multiple accounts simultaneously without dropping the ball
▸ Experience working in a fast-paced, cross-functional environment
Good to Have
▸ Familiarity with CRM or customer success platforms — Salesforce, Gainsight, Zoho
▸ Prior experience in SaaS or technology-driven organisations
07 Why LeadSquared
▸ One of the fastest-growing SaaS CRM companies — 2,000+ customers, global footprint
▸ Real ownership — your work directly impacts customer outcomes and company revenue
▸ A culture built on empathy, recognition, and genuine investment in people
▸ 750+ teammates across India, US, Middle East and India