Field Service Engineer_Analytical Industry/Diagnostic Industry

Merck Life Science

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Location:: Ankleshwar / Vapi / Daman territory (covering Ankleshwar, Bharuch, Surat, Vapi, and Daman)

Your Role

In this pivotal role, you will be the primary point of contact for customers across your assigned territory, delivering best-in-class technical service and support for a broad portfolio of laboratory instruments and equipment. You will own the full service lifecycle — from installation and commissioning through to preventive maintenance and complex troubleshooting — ensuring every interaction drives customer satisfaction and operational excellence. Your work directly enables scientific progress by keeping critical laboratory systems running at peak performance.
Working closely with customers, sales teams, and internal technical experts, you will proactively identify opportunities to promote service solutions and contribute to business growth. You will manage all service activities in compliance with applicable health, safety, and environmental regulations, and maintain accurate, timely records in the customer relationship management system. Through your technical expertise and customer-focused approach, you will raise the bar for service delivery and play a key role in building long-term customer partnerships.

Who You Are

You hold an Engineering degree or technical diploma in a relevant discipline, or bring equivalent hands-on experience in field service or laboratory instrumentation.
You have proven experience in field service, including installation, troubleshooting, repair, and preventive maintenance of laboratory instruments or technical equipment.
You are proficient with digital tools and platforms, including customer relationship management systems and network connectivity solutions.
You communicate clearly and professionally in English; proficiency in the local language is an advantage for effective customer engagement.
You bring strong organisational skills, including the ability to manage your own schedule, prioritise service calls effectively, and maintain accurate documentation.
You are customer-focused, solutions-oriented, and able to build trusted relationships with a diverse range of stakeholders.
You are a collaborative team player with a continuous learning mindset and the flexibility to adapt to a dynamic, field-based working environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!