Graduate Apprentice Trainee

Volvo Construction Equipment

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Role Summary

Entry-level role responsible for monitoring customer open calls, coordinating with dealerships and internal teams and supporting warranty data analysis. The position works closely with the Head of Product Support to ensure timely issue resolution and improved uptime.

Key Responsibilities

Customer Call Monitoring

Track and analyze open customer complaints/calls
Monitor ageing, critical cases, and follow up for closure

Dealer Coordination

Connect with dealerships to obtain latest status of open calls
Identify delays and ensure timely updates and actions

War Room Updates

Consolidate and present daily call status in war room
Highlight:

Critical & ageing cases
Repeat failures
Issues needing stakeholder action

Parts Coordination

Follow up with parts team for availability & dispatch status
Ensure no delays due to parts shortage

Warranty Analysis

Analyze warranty failure data & trends
Prepare reports on:

Repeat failures
Component issues

Goodwill Tracking

Monitor goodwill approval status at HO
Follow up for approval & system regularization

Reporting

Share daily/weekly reports on:

Open calls & ageing
Warranty failures
Goodwill status

Stakeholder Collaboration

Work closely with Head of Product Support
Coordinate with service, parts, warranty, and dealer teams

Eligibility

B.E. / B. Tech (Mechanical / Automobile preferred) -2024 &2025 Pass outs only

Skills Required

Good communication & follow-up skills
Basic analytical ability
MS Excel (basic reporting)
Coordination & problem-solving mindset

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.