Junior Data Analyst
Jobgenix
Junior Data Analyst
Cognizant bangalore
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0% Match Score
About The Job
Cognizant is hiring for the role of Junior Data Analyst !
Role Responsibilities
- Obtain consumer / provider information by listening to telephone calls/ text & messages
- Determine eligibility by comparing consumer / provider information to requirements
- Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
- Meet the required target and quality metrics
- Work effectively with other teams
- Comprehensive and analytical skills
- Good knowledge of websites, and how to navigate to obtain desired information
- Excellent Communication Skills (both written & oral)
- Decision-making skills
- Strong Logical/ Analytical skills
- Multi-tasking ability
- Excellent time management skills, most workload involves fluctuation
- Extremely proactive and organized with a track record of success in a team environment
- Basic knowledge of excel sheets
- Possesses basic knowledge on the US culture
- Relevant experience from customer service is an added advantage >1year experience.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
- Analytical and decision-making skills
- Communication skills (verbal and written)
- Logical reasoning and problem-solving
- Web navigation and online research
- Time management and multitasking
- Proactive and organized work ethic
- Team collaboration and coordination
- Scam and phishing identification
- Customer service experience
- Basic Excel skills
- Understanding of U.S. culture
- Quality assurance and target-oriented performance