ABHFL-Senior Sales Manager DSA-Retail-Gurgaon
Aditya Birla Capital
Remote
Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Accountability Supporting Actions Sales Planning and DSA Management o Define and execute a plan for target achievement in conjunction with AH (Sales) - ABHFL, considering competitive forces and local trends o Scan the local market and competitor ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 offerings on a periodic basis, and work closely with DSA network to tweak efforts accordingly o Constantly review DSA network for effectiveness and drive operational efficiencies to ensure active DSA relationships are working optimally to achieve business objectives o Provide data for and compile periodic MIS reports for disbursements, profitability, DSA performance, NPAs, market expansion, etc.; also use insights to provide DSA partners feedback proactively Customer Acquisition/ Engagement o Identify local business growth opportunities, and refine DSA engagements accordingly o Work closely with DSA partners on identified prospects for relationship origination by deploying a partnership mindset and sharing product characteristics and USPs effectively to drive favourable closure and customer satisfaction o Communicate with in-process prospects and DSA partners to ensure clarity on transaction status and proactively drive for operational compliance to ensure timely approvals o Deploy schemes to drive DSA engagement, sales and profitability, ensuring dual focus on sales expansion and cost optimization Operational Effectiveness o Track and ensure efficient DSA business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) o Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance) o Adopt improved processes and best practices in order to enhance operational effectiveness, productivity and overall business contribution of DSAs for ABHFL Sales Planning and DSA Management o Define and execute a plan for target achievement in conjunction with AH (Sales) - ABHFL, considering competitive forces and local trends o Scan the local market and competitor ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 offerings on a periodic basis, and work closely with DSA network to tweak efforts accordingly o Constantly review DSA network for effectiveness and drive operational efficiencies to ensure active DSA relationships are working optimally to achieve business objectives o Provide data for and compile periodic MIS reports for disbursements, profitability, DSA performance, NPAs, market expansion, etc.; also use insights to provide DSA partners feedback proactively Customer Acquisition/ Engagement o Identify local business growth opportunities, and refine DSA engagements accordingly o Work closely with DSA partners on identified prospects for relationship origination by deploying a partnership mindset and sharing product characteristics and USPs effectively to drive favourable closure and customer satisfaction o Communicate with in-process prospects and DSA partners to ensure clarity on transaction status and proactively drive for operational compliance to ensure timely approvals o Deploy schemes to drive DSA engagement, sales and profitability, ensuring dual focus on sales expansion and cost optimization Operational Effectiveness o Track and ensure efficient DSA business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) o Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance) o Adopt improved processes and best practices in order to enhance operational effectiveness, productivity and overall business contribution of DSAs for ABHFL Sales Planning and DSA Management o Define and execute a plan for target achievement in conjunction with AH (Sales)