Business Manager - DTH

airtel

About Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'.

Function: DTH

What You Will Do

Functional Responsibilities

 Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.

 Ensure availability of recharge so that existing customers are adequately serviced

 Understand the market demographics and drive sales strategy according to customer segments

 Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets

 Ensure brand visibility through organized merchandising activities

 Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met

 Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes

 Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.

 Plan field visits to gather & analyze competitor data on quality of services provided

 Ensure maintenance of adequate inventory level of installation equipment for contingencies

 Upselling of products and service packs to customers

Organizational Responsibilities

 Effectively engage in partner appointment & partner management and control attrition & ROI

 Fostering the relationship with sales & service distributors in the assigned territory

 Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives

 Develop timely Market Intelligence reports, detailing the changing customer trends and competitors’ performance

 Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)

Skills

What you need to have:

 Analytical skills

 Consultation, facilitation, negotiation and selling skills

 Enterprising & Entrepreneurial skills

 Leadership and people management skills

 Basic computer literacy – MS Office: Excel, Outlook

 Appropriate management of escalations

 Ensure timely resolutions of issues

 Partner management skills

 Upselling skills

Attributes

 Ability to ensure excellence in execution

 Ability to collaborate and work with large teams

 Problem Solving ability

Purpose Of The Job

An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH.