Desktop Support Engineer
Ethics Infotech
- 2+ years of experience in installing, configure and deploy server hardware and software, including operating systems, applications, and patches to support and maintain effective network service operations throughout the District.
- Supports, troubleshoots, repairs and maintains server issues and security for enterprise and large-scale applications.
- Provides Activity Directory Management assistance to District staff in managing user and computer accounts.
- Troubleshoots, reviews and resolves blocked websites; performs a variety of duties related to filter management
- Manages, deploys, configures, and maintains servers in a virtualized and traditional environment.
- Assists in creating scripts to monitor systems, diagnostics, resolve issues, and automate routine tasks.
- Provides support for device management including image development, mobile device management, application packaging and deployment.
- Configures systems for high availability including strategies for backup and recovery, failover, load balancing, and full redundancy.
- Installs server hardware and components such as disks, memory, and other components; models and tests changes to production systems
- Analyzes and resolves issues, gathers information to identify needs, evaluates systems and network requirements, and Diagnoses and resolves complex software, server, and networking issues.
- Supports the District’s directory services infrastructure, including hardware configuration and upgrades, group architecture, account maintenance, and authentication for authentication and network access.
- Ability to solve complex hardware and software issues.
- Good problem-solving skills and a strong ability to work independently.
- Proven work experience as a desktop support engineer or support technician.
- Familiarity with desktop support software and tools.
- Good interpersonal & multitasking skills