Collection Executive - Madurai
Credit Saison India
We are seeking a highly motivated Collection Executive to join our team in Madurai. This role involves managing and recovering outstanding debts while maintaining positive customer relationships.
Job Responsibilities**
- Contact customers via phone, email, and in-person visits (when necessary) to negotiate payment plans and collect outstanding dues.
- Analyze customer accounts to identify reasons for non-payment and develop effective collection strategies.
- Maintain accurate records of all collection activities and customer interactions in the company's CRM system.
- Ensure compliance with all relevant collection laws and company policies.
- Prepare and submit regular reports on collection performance and outstanding balances.
- Collaborate with internal teams, such as sales and customer service, to resolve customer issues that may impact payment.
- Proactively identify and escalate complex collection cases to senior management.
- Assist in the development and implementation of new collection strategies and processes.
- Bachelor's degree in Business Administration, Finance, or a related field preferred.
- Proven experience (1-3 years) in collections, tele-calling, or customer service roles, preferably in a financial services environment.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Knowledge of local collection laws and regulations is an advantage.
- Fluency in Tamil and English is essential.