Senior Specialist - Cloud & Infra Management
LTM
Technology Landscape Tools full skill
Exchange Email Hybrid
Exchange Online and Exchange hybrid Exchange Online onpremises Exchange
Exchange Admin Center EAC Microsoft 365 Admin Center Exchange Online PowerShell
Microsoft Defender for Office 365 Cloudflare Email Security FortiMail
Retarus Fax2Mail Mail2Fax F5 IP allowlisting
Outlook Desktop Outlook on the web SPF DKIM DMARC diagnostics
Microsoft Teams
Microsoft Teams Teams Admin Center
Teams meetings channels chat notifications and external guest access
Microsoft Teams Rooms MTR and meetingroom devices
Teams meeting recording and screensharing policies
Common
ServiceNow ITSM
BAND P4 Tower Lead Specialist Lead L2 L3 interface 812 years
The Communication Messaging Tower Lead Specialist Band P4 leads the email messaging and Teams skill for Knaufs Digital Workplace Services owning BAU delivery SLAs CSAT and continuous improvement acting as the primary interface to Knauf Level 3 and stakeholders and designing the SOPs and tooling that underpin the service
Tools Technology Exposure
Expert designandgovern level command of the landscape including configuration standards automation and reporting tooling
Handson Experience Required
Deep expertise and deliveryleadership experience typically 812 years in
Exchange hybrid mail flow transport rules connectors and hybrid routing
Mailbox and sharedmailbox administration Exchange Online PowerShell
Email security and quarantine handling Defender Cloudflare FortiMail SPF DKIM DMARC
Microsoft Teams administration membership ownership policies and entitlements
Teams meetings channels and chat troubleshooting Teams Rooms MTR support
Typical experience 812 years
Key Activities Responsibilities
Owns delivery of the full operational scope across this skill see Band P2 As lead the P4
Owns endtoend BAU delivery SLAs CSAT and quality for the skill
Drives problem management trend analysis and continuous service improvement CSI
Is the primary interface with Knauf L3 service owners and stakeholders manages escalations
Provides governance and reporting inputs monthly operational reviews and capacity skills planning
Designs and standardises SOPs process and tooling leads change management
Coaches allocates work to and oversees the performance of P2 P3 engineers
Certifications Qualifications
ITIL 4 Foundation is expected across all bands Managing Professional desirable at P4 Strategic Leader desirable at P5 Product certifications scale with band associate at P2 specialty at P3 expert at P4 architect at P5 Relevant certifications for this skill
MS203 Microsoft 365 Messaging Administrator
MS700 Teams Administrator
SC300 Identity Access Administrator
MS721 Collaboration Communications Systems Engineer Microsoft Defender for Office 365