Associate - E-Commerce

Role Overview

Position: Associate - E-Commerce

Location: Bangalore- HSR Layout

About Bolt.Earth

Bolt. Earth is India's largest vertically integrated P2P electric vehicle (EV) charging network, with more than 100,000 chargers deployed across 1,900+ cities, serving a wide base of EV users. Founded in 2017, the company evolved from building connected IoT solutions to creating a vertically integrated EV ecosystem that combines hardware, software, manufacturing, deployment, and services under one roof.

It's an open network that supports 2, 3, and 4 wheelers with both standard and fast-charging options, powered by the Bolt. Earth mobile app that enables a seamless scan, pay, charge experience and allows charger owners to generate passive income. Backed by collaborations with leading OEMs and ecosystem partners and supported by its proprietary Charger Management System (CMS), Bolt. Earth is positioned at the forefront of building smarter, sustainable, and connected mobility solutions in India and beyond.

About the Role

We are looking for an eCommerce Associate to own the day-to-day running of our direct-to- consumer (D2C) and marketplace channels for Bolt. Earth's EV charging products. You will

manage the full order lifecycle across Shopify and Amazon/Flipkart (plus offline orders), run

promotions and discounts, coordinate logistics and post-delivery/installation service, and

work closely with the Inside Sales team on CPQ (Configure, Price, Quote) requirements.

This is a hands-on, entry-level role ideal for someone with 0–2 years of experience who is detail oriented, comfortable with data and tools, and excited to build eCommerce operations in a

fast-growing EV company.

Key Responsibilities

Order Management (Shopify & Amazon)

• Process, track, and fulfil online orders end-to-end across Shopify and Amazon (and other marketplaces as we add them).
• Keep product listings, pricing, inventory, and stock levels accurate and synced across all channels.
• Monitor order dashboards daily, resolve stuck or failed orders, and flag exceptions quickly.
• Manage cancellations, returns, replacements, and refunds within defined SLAs.
• Manage offline orders end-to-end and record them accurately alongside online channels.

Inside Sales & CPQ Coordination

• Work closely with the Inside Sales team to support CPQ (Configure, Price, Quote) requirements.
• Help prepare and validate quotes, configurations, and pricing for prospective and bulk/offline orders.
• Ensure smooth handover of Inside Sales orders into order management and fulfilment.
• Keep pricing, product, and discount data consistent between CPQ, quotes, and eCommerce channels.

Discounts & Promotions

• Set up and manage discount codes, coupons, and promotional campaigns across channels.
• Coordinate marketplace deals and sale events (e.g. festive/Prime-style sales) with the marketing team.
• Track promotion performance and margins to ensure offers are accurate and profitable.

Logistics & Post-Delivery Service

• Coordinate with courier and 3PL partners to ensure timely dispatch and delivery.
• Track shipments, resolve delivery issues (delays, RTOs, damages), and manage reverse logistics.
• Coordinate charger installation and activation with the field/service team after delivery.
• Oversee post-delivery support — handle customer queries, complaints, and warranty/service requests to closure.
• Maintain strong CSAT and delivery-experience metrics.
• Prepare regular reports on orders, revenue, returns, and service metrics.

What We're Looking For

• 0–2 years of experience in eCommerce, D2C, retail operations, or customer support (freshers with strong aptitude welcome).
• Familiarity with Shopify and Amazon/Flipkart Seller Central is a must.
• Comfortable with spreadsheets (Excel/Google Sheets) and working with data and reports.
• Strong attention to detail, organization, and follow-through.
• Good written and verbal communication for customer and partner coordination.
• A proactive, problem-solving attitude and willingness to learn in a fast-moving environment.

Nice to Have

• Experience with logistics/3PL coordination or reverse logistics.
• Exposure to marketing tools, CRM, or analytics dashboards.
• Familiarity with CPQ tools or supporting a sales/quoting process.
• Genuine interest in EVs, clean energy, and sustainable mobility.

Why Join Us

• Join India's largest EV charging network at a pivotal stage of growth.
• Own a high impact function early in your career, work directly with cross-functional teams, and help scale the D2C business for products powering the country's shift to electric mobility — with real ownership, mentorship, and room to grow.

Perks That Are Actually Perky

• Get Your EV Groove On: We’ll cover your EV EMIs. Yes, really.
• Grow Like Crazy: Courses, mentoring, and all the feedback you can handle.
• Flex It Out: Work how you work best – WFO or hybrid.
• Top-Tier Wellness: Flexible schedules, insurance, comprehensive wellness programs, and mental health support.
• Referral rewards: Share the Bolt.Earth love and earn 50% of monthly CTC of the candidate.