Hardware Support Tech | Onsite at Coimbatore

Advancing the Future of Pharmacy Technology

Our client is a leading healthcare technology provider dedicated to helping pharmacies operate more efficiently while delivering better patient outcomes. Through advanced pharmacy software, integrated technology solutions, and one of the industry's largest pharmacy networks, they empower thousands of pharmacies to streamline operations, improve medication access, and enhance patient care. Their innovative, customer-focused approach continues to shape the future of pharmacy technology across the healthcare industry.

Job Description

As a Hardware Support Tech, you'll provide remote technical support to pharmacy teams, resolving hardware, software, networking, and system-related issues. You'll troubleshoot technical concerns, deliver user training, recommend technology improvements, and collaborate with internal support teams to ensure pharmacies receive timely, efficient, and exceptional service.

Job Overview

Employment Type: Full Time

Shift: Night Shift | 9:00 PM to 6:00 AM EST aligned with the US Eastern Time Zone (Must be amenable to shifting schedules within that time zone), Weekends Off

Work Setup: Onsite, Coimbatore, Tamil Nadu, India

Exciting Perks Await!

• Competitive compensation package
• Medical and life insurance
• Fixed weekends off
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible office
• Employee engagement initiatives
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive work culture
• Transparent performance management
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Education & Experience

• Minimum high school diploma or equivalent
• 1-5 years of experience in IT systems, installation, or application support in a remote IT Help Desk environment

Technical Knowledge & Skills

• Strong technical knowledge of computers, printers, and networking equipment used in small business environments
• Experience providing customer-facing technical support; experience in healthcare or pharmacy environments is an advantage
• Knowledge of security best practices for protecting sensitive healthcare data
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users
• Excellent phone communication skills with a professional and confident speaking manner
• Strong time management and multitasking skills
• Ability to work independently while effectively prioritizing tasks in a fast-paced environment
• Strong commitment to delivering exceptional customer service
• Ability to quickly learn new technologies and products relevant to pharmacy operations

Judgment & Professionalism

• Apply sound judgment and discretion based on technical expertise and experience
• Demonstrate strong ethical standards and professional integrity

Equipment Requirements

• Daily use of Microsoft Teams (phone), computer, and standard office equipment
• Access to a reliable high-speed internet connection

Work Environment

• Minimal responsibility for the safety of others in a low-risk work environment
• Work in an office or approved workspace with no exposure to hazardous materials or equipment

Your Daily Tasks

Technical Support

• Respond promptly to help desk tickets and phone calls from pharmacies
• Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
• Document technical support activities and maintain detailed records of all customer interactions

Customer Success

• Consult with pharmacy staff to optimize technology setups and recommend system improvements
• Provide training on software applications and hardware devices
• Deliver exceptional customer service and ensure a positive support experience for pharmacy teams

Collaboration & Continuous Improvement

• Collaborate with technical support team members to resolve complex issues and maintain service continuity
• Identify recurring technical issues and contribute to developing long-term solutions
• Participate in regular meetings and training sessions to stay current on technical support best practices and industry trends

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

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