Store Sales Exec
SPERTON India - Where Great People Meet
The Store Sales Executive will be responsible for driving direct-to-consumer (D2C) sales through digital platforms, company-owned channels, and customer engagement initiatives. The role involves managing online sales enquiries, responding to customer queries, optimizing the order experience, and building brand loyalty in the premium motorcycle accessories space.
Key Responsibilities
- Handle inbound customer queries via website, social media, email, and calls.
- Guide customers through product selection and purchase decisions.
- Drive upselling and cross-selling of motorcycle accessories.
- Process orders through the website or other sales platforms.
- Coordinate with warehouse/logistics teams to ensure timely delivery.
- Track returns, exchanges, and warranty claims.
- Assist in managing website listings, product information, and pricing.
- Monitor performance of B2C sales channels and report key metrics.
- Collaborate on digital campaigns, flash sales, and promotions.
- Ensure a high level of customer satisfaction through proactive service.
- Maintain after-sales communication and resolve grievances.
- Build relationships with repeat customers and nurture loyalty.
- Graduate in Business, Marketing, or related field.
- Minimum 3 years of experience in Store Sales or e-commerce sales (automotive/motorcycle segment preferred).
- Excellent verbal and written communication skills.
- Familiarity with ecommerce platforms (Shopify, WooCommerce, etc.).
- Passion for motorcycling and understanding of motorcycle accessories is a strong plus.
- Customer-centric mindset
- Energetic and driven personality
- Tech-savvy and comfortable with digital tools
- Strong organizational and follow-up skills
- Team player with a go-getter attitude