Food & Beverage Guest Service Associate - Holiday Inn Express Hyderabad Hitec City

IHG Hotels & Resorts

Key Responsibilities

Guest Service

Greet guests warmly and assist them in a courteous and professional manner
Ensure prompt and efficient service at all times
Handle guest queries, requests, and complaints effectively
Maintain a friendly and welcoming atmosphere

Operations

Set up and maintain buffet/restaurant area as per brand standards
Ensure proper table setting, clearing, and resetting
Assist in food and beverage service (breakfast, lunch, dinner as applicable)
Ensure all service areas are clean, organized, and well-stocked

Hygiene & Safety

Follow food safety and hygiene standards (HACCP guidelines)
Maintain cleanliness of workstations and dining areas
Ensure proper handling and storage of food items
Comply with health and safety regulations

Teamwork

Coordinate with kitchen and other departments for smooth service
Support team members during peak hours
Participate in daily briefings and training sessions

Brand Standards

Adhere to Holiday Inn Express service culture and grooming standards
Maintain professional appearance and behavior at all times
Ensure consistency in service delivery as per SOPs

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