Assistant Manager - F&B Sales
Pullman Hotels & Resorts
Remote
- JOB PURPOSE
- KEY OPERATIONAL RESPONSIBILITIES
- Increases revenue for the point of sale through additional sales techniques
- Prepares and analyses financial reports/results and implements corrective actions as necessary
- Manages the Events cost in accordance with the expense budgets and ensures efforts to reduce costs and expenses without compromising on quality.
- Ensuring that efforts serve its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.
- Assist in developing, contribute ideas and guest numbers to plan and execute all Food & Beverage promotions with the operations and communications departments for both Work with the Marketing & Ecommerce department on creating online aggregator’s interfaces for R&B related promotional activities, Packages, Set Menu’s and Sunday Brunches’. Understand and create awareness of such promotional R&B activities of vicinity competition, internal Pullman & Novotel’s departments and guest’s database.
- Works closely with Event Management’s client in order to capture guest’s open meal plans for R&B business; utilize previous business as the database to build future opportunities.
- Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business.
- Attend social functions in order to meet new business opportunities. Uses negotiating skills and creative selling abilities to create additional R&B business. Uses sales resources and administrative/support staff effectively.
- Supervises the team's sales behavior
- Analysis the sales and revenue and strives to achieve and exceed the financial budgets as per hotel policy.
- Makes efforts to train the team in up-selling and suggestive selling techniques
- Helps increase guest loyalty through quality of service
- Evolves working methods in line with brand philosophy
- Respects labor law, particularly when preparing work schedules
- Integrates, trains and manages personnel and assists team members to improve their skills and provides support for career development
- Ensures his/her staff are well presented (clothing, personal hygiene etc)
- Ensures smooth coordination between the all F&B departments.
- Organizes work and number of personnel according to level of activity
- Shares the responsibility for meeting the department's targets with his/her superior, by:
- respecting the procedures and internal audits personally applicable
- ensuring respect of the procedures and internal audits applicable to the team
- increasing sales
- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
- Respects the instructions and safety guidelines for the equipment used
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)