Senior Operations Manager

R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Designation: Senior Operations Manager (7M)

Role Objective

As a team member, the ideal candidate should be able to independently:

Define, plan, and execute complex projects for all RPS processes
Coordinate with and manage both internal and external stakeholders
Ensure seamless project execution and delivery
Ensure quality standards in project delivery

Driving Operational smart initiatives effectively and effciently

Essential Duties And Responsibilities

On boarding US Healthcare specific Transitions
Work with relevant stakeholders In India and US to meet the project timelines
Co-ordinate and work with various functional teams (Hiring, Quality, GTLT, admin etc.)
Work with US transitions leaders to make sure we understand the needs and timelines
Contracting co-ordination if any
Creating and driving project plans in excel

Collaboratively working with Operations and US leaders in executing the New on boardings

and operational initiatives

Network with different departments and leaders
Program Manage business specific and PAN India projects if any

Project management certificate (If any);

Skill Set

Good Communication skills

Good Presentation skills and MS Project understanding
US healthcare basics
Excellent MS Office Skills and proficient in making leadership level presentations
Logical decisions as part of efficient problem-solving in their role

Strong AR knowledge

Emotional intelligence
Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility.
Ability to work with cross functional teams and be able to communicate with people at all levels.
Must be responsible, knowledgeable, convincing, and able to adapt to change.
Self-Driven, People person and result oriented.
Flexible towards shift and location.
Other duties as outlined by leadership.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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