Store Manager

RESPONSIBILITIES

Business management and development

• Knowledge of handling Retail Store Operations
• Selling & customer service
• Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage
• MIS Reporting
• Responsible for the definition and achievement of the sales target for the store and to achieve/exceed them in alignment with his/her team.
• Guardian of the relationship of store VIPS, team with Sale Associates as often as necessary to help them build stronger relationships and customer delight initiatives, lead and develop new opportunities in the market.
• Meet and/or exceed the KPI’s.
• Lead and drive the commercial ambition of the market in coordination & be responsible for the business planning.
• Act as pilot and review regularly the monthly Store dashboard with his/her team, submit quarterly related action plan, accountable for results
• Review competition trends, create a strong network within the New Delhi, recommend/initiate changes for maximizing goals and objectives

Client relationship Management and Care Service

• Share clientele development initiatives and feedback collected from team members
• Ensure that each customer receives outstanding service
• Maintaining outstanding standards, product knowledge and all other components of customer service
• Manage and maintain in relation with the CRM an updated list of clienteles.
• Ensure attention to existing and new recruitment of VIPs, clients, and prospects, effectively creating a database for boutique sales and marketing activities

Team management

• Ensure proactivity of all Store staff members: Jewellery Consultants and support teams
• Hire, lead, and act as advisor to store team regarding tasks and operations
• Ensure coaching of team, individual, and collective objectives with on-the-job training, appraisals, task allocation, and feedback on expectations
• Foster a cooperative and harmonious working climate conductive to maximize employee morale and productivity. Reinforce continuously respectful communication between all departments
• Assess training needs for her team and plan their career evolution
• Challenge team toward autonomy and organize areas of responsibilities in the store on products of segments.
• Organize regular staff meetings to train staff on new product launches
• Monitor staff appearance and behavior, in line with company policy and boutique guidelines
• Recommend salary adjustments, transfers, promotions

Boutique operation management

• Ensure compliance with all policies and procedures through regular store management and staff meetings
• Supervision of/and support to the Operational Boutique Manager to ensure:
• Service excellence within the boutique and team
• Excellence for overall appearance and maintenance of the boutique in accordance with Maison guidelines.
• Compliance with operations procedures
• Accuracy of quarterly stock take and application of all measures to avoid stock discrepancies
• Daily follow-up with regional head office for stock replenishments, active order requests, reporting
• Implementation of visual merchandising or architectural initiatives
• Store walk-through and audits, etc.

Financial Control

• Compliance with group procedures and legal, fiscal and customs regulations
• Cash registry controls

EXPERIENCE & QUALIFICATIONS:

• Preferably a holder of a Bachelor Degree or a Masters Degree
• A minimum of five years prior retail management experience in the luxury sector (watches and jewellery ideally or hospitality)
• Experience within a flagship or highly visible boutique essential
• Ability to motivate, cultivate, develop and lead a team in line with Cartier’s image
• Strong culture and ability to interact easily with VIPs
• Excellent interpersonal, organizational, analytical, oral and written communication skills
• Excellent representation of the brand inside and outside the boutique
• Proven track record of networking capacities
• Computer proficiency (Microsoft office)