Tech & Digital-Senior Business Analyst

HDFC Bank

Role Description

Job Title: Senior Business Analyst – Tech & Digital (Wholesale)

Business Unit (PA) : Tech & Digital

Team : (Sub team in the PA) : Tech & Digital-Wholesale

Reports to (job) : Delivery Lead

Location of role : Mumbai

Job Fn : Business Analyst

Role Type: Individual Contributor

No of direct reportees: NIL

Travel Required: No

Job Band Range: E4

JD Created date: 1st Feb’24

JD Updated date: 1st Feb’24

Version No: 2.0

Job Purpose

Lead end-to-end business tech transformation and enhancement projects.

Support business users during implementation, change requests, and process improvements.

Identify application/process gaps and recommend feasible solutions.

Key Responsibilities

Requirement Analysis

Participate in business discussions to understand problem statements.

Review and analyze requirements, FSDs, and system processes.

Propose feasible solutions aligned to current system capabilities.

Documentation, Communication & Collaboration

Prepare BRDs with end-to-end process journeys.

Obtain stakeholder sign-offs for BRD & FSD.

Raise FPNs and maintain documentation in PPM/JIRA.

Communicate requirements effectively to IT/development/vendor teams.

Track progress to ensure projects remain on schedule.

Testing

Understand test scenarios; prepare test plans, cases, traceability (via JIRA/Zephyr).

Ensure coverage of all functional test scenarios.

Report and track UAT defects until resolution; follow escalation matrix.

Perform post-implementation testing and continuous control self-assessments.

Monitor changes in ITPP.

Quality & Governance

Ensure adherence to ITPP for all projects/CRs.

Conduct daily control checks where relevant.

Monitor business/audit queries and share daily/weekly reports with stakeholders.

Training & Production Support

Prepare training modules/documentation for stakeholders.

Conduct trainings for business users on new implementations.

Perform PIR post-go-live; provide Level-2 production support.

Ongoing Improvements

Identify improvement opportunities and grey areas.

Engage with users to refine processes based on benchmarking and regulatory trends.

Educational Qualifications

B.Tech / B.Com / B.Sc.

Experience

8–11 years of experience.

Banking exposure preferred (added advantage).

Key Skills

Strong knowledge of SDLC, Agile, and project management.

Analytical mindset with logical problem-solving ability.

Strong communication and presentation skills.

Domain knowledge relevant to business processes.

Major Stakeholders

Internal: IT, BSG, Audit, Compliance, Business Users.

External: Application vendors, external auditors.