Senior Executive - Transport
JLL
The Senior Executive – Transport & Parking Management will be responsible for end-to-end transportation operations, parking management, vendor governance, compliance monitoring, employee experience, and service delivery excellence. The role will ensure safe, compliant, cost-effective, and seamless transportation services while managing parking operations across multiple parking levels and coordinating with stakeholders including landlords, security teams, and transport service providers.
Key Responsibilities
- Transport Operations Management
- Manage daily employee transportation operations and ensure uninterrupted service delivery.
- Track and monitor fleet availability, vehicle deployment, route utilization, and adherence to service schedules.
- Ensure optimum cab utilization as per contractual agreements and business requirements.
- Analyze transportation trends, cab usage patterns, occupancy levels, and cost optimization opportunities.
- Submit periodic transport performance reports and recommendations to the client.
- Develop and implement contingency plans to manage transportation operations during emergencies, natural calamities, strikes, riots, or business disruptions.
- Parking Management
- Manage parking operations across P2, P3, and P4 parking levels.
- Oversee allocation and governance of both 4-wheeler and 2-wheeler parking in stack and conventional parking areas.
- Maintain accurate parking records, occupancy reports, slot utilization data, and vehicle databases.
- Develop strategic parking improvement initiatives to maximize parking efficiency and employee convenience.
- Manage EV charging and allocated EV parking slots, ensuring effective utilization and tracking.
- Coordinate regularly with landlord security teams and building management teams to resolve parking-related concerns and operational challenges.
- Conduct parking audits and recommend process improvements for traffic movement, safety, and user experience.
- Compliance & EHS Governance
- Ensure 100% compliance of vehicles and drivers deployed under transport operations.
- Conduct random vehicle fitness audits and inspections.
- Perform random breath analyzer tests on drivers as per EHS requirements.
- Develop and execute EHS audit schedules for transport operations.
- Conduct periodic audits of: Driver licenses Vehicle registration documents Insurance Pollution certificates Permit validity Vendor compliance records
- Track closure of non-conformities and compliance gaps within agreed timelines.
- Vendor Management & Escalation Handling
- Act as the primary point of contact for transport vendors and service providers.
- Manage vendor performance through regular review meetings and operational governance.
- Escalate critical concerns including: Fleet shortages Vehicle non-compliance Driver non-compliance Safety violations Transport incidents and accidents
- Ensure immediate communication to vendor management and client stakeholders on major operational issues.
- Drive corrective and preventive actions for recurring operational concerns.
- Employee Experience & Stakeholder Management
- Handle escalations from employees, transport users, vendors, and stakeholders professionally and within agreed SLA timelines.
- Resolve transportation and parking issues efficiently to enhance employee experience.
- Partner with landlord teams, security agencies, client representatives, and service providers to achieve service excellence.
- Conduct regular employee feedback reviews and implement improvement actions.
- MIS, Billing & Reporting
- Perform weekly and monthly reconciliation of transport MIS against vendor records.
- Validate trip reports, user reports, billing data, and compliance documentation.
- Verify final MIS and obtain client concurrence prior to invoice processing.
- Ensure invoice validation and submission is completed before the 25th day of the subsequent month.
- Maintain dashboards covering: Monthly trips User utilization Vehicle utilization Parking occupancy Vendor performance Compliance status Cost metrics
- Training, Awareness & Engagement
- Schedule and conduct monthly training sessions for JLL teams and vendor management staff.
- Conduct awareness programs for drivers covering: Road safety Defensive driving Grooming standards Punctuality Behavioral expectations Emergency response protocols
- Organize Recognition & Reward (R&R) programs for drivers and vendor staff.
- Promote a culture of safety, accountability, and customer service excellence.
- Performance Management
- Meet or exceed site Key Performance Indicators (KPIs).
- Monitor and review Service Level Agreements (SLAs) on a monthly basis.
- Identify operational risks and performance challenges proactively.
- Develop corrective action plans and track closure with stakeholders.
- Drive continuous improvement initiatives in transport and parking operations.
- Graduate in any discipline.
- Certification in Logistics, Transport Management, Fleet Operations, EHS, or Facility Management preferred.
- 5–8 years of experience in:Employee Transportation Management Fleet Operations Parking Management Facility Management Vendor Governance
- Experience managing corporate transport operations in large campuses or multinational environments is preferred.
- Transport Operations Management
- Parking Management
- Fleet Compliance
- EHS & Safety Governance
- Vendor Management
- MIS & Data Analytics
- Incident Management
- Business Continuity Planning (BCP)
- Stakeholder Management
- Employee Experience Management
- Problem Solving & Decision Making
- Communication & Escalation Management
- Continuous Improvement