Transformation Lead

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in HP's most complex disciplines. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function

Responsibilities

Process Mapping and optimization to elevate customer experience and HP’s efficiency
Explore opportunities for digital transformation and process optimization
Ensures proper key performance indicators are set, measured, and regularly reports on status against program objectives.
Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education And Experience Required

Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 15+ years of work experience, preferably in Project management, Technical support, Customer Support, Process engineering

Preferred Certifications

Project Management Professional (PMP) Certification or Prince 2 Practitioner

Knowledge & Skills

Agile Methodology
Business Operations
Change Management
Process Improvement
Project Management
Project Management Institute (PMI) Methodology
Project Planning
Project Scoping
Risk Management
Risk Mitigation

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

Provides highly innovative solutions to complex problems within established policy.