UK BPO Dialer Manager
ViswaVardhan Vyapara
Remote
Full-timeAnantapuramu
- On-site
We are looking for an experienced Dialer Manager to join our UK BPO operations. You will be responsible for managing outbound and inbound dialer systems, optimizing campaign pacing, and ensuring maximum connectivity. This role requires strong analytical skills, hands-on experience with dialer platforms, and the ability to collaborate with Operations to drive campaign performance while maintaining compliance.
Responsibilities
- Manage daily operations of the dialer system, including campaign setup, pacing, and real-time monitoring
- Upload, scrub, and segment lead lists to maximize contact rates and ensure data compliance
- Monitor live campaign performance and adjust strategies alongside Operations and Team Leads
- Generate daily, weekly, and monthly reports on key metrics (connect rates, drop rates, agent wait times)
- Troubleshoot basic dialer issues and coordinate with technical support when needed
- Minimum 2+ years of experience managing dialer systems (e.g., Vicidial, Genesys, Five9) in a BPO environment
- Strong understanding of outbound dialing metrics and compliance guidelines (e.g., GDPR for UK data)
- Advanced Excel/Google Sheets skills for data management and reporting
- Ability to make quick, data-driven decisions under pressure
- Calm under pressure with a problem-solving mindset
Good communication skills — Telugu and English required; Hindi is a plus
Location: Anantapuramu (on-site only, no remote)
Passionate, go-getter, and self-learner attitude
Willingness to work UK shift hours (timings shared at interview)
Anantapuramu, Andhra Pradesh
UK shift hours (timings shared at interview)
Salary: Discussed at interview based on experience
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Applying for UK BPO Dialer Manager. We usually respond within 3–5 business days.