CUSTOMER SERVICEMANAGER
Covaicareers.com
Private Locker Custodian – Roles & Responsibilities
- Manage the daily operation of private locker facilities.
- Verify customer identity and complete access procedures before granting locker access.
- Maintain accurate locker access registers and digital records.
- Ensure strict compliance with security protocols and company policies.
- Assist customers during locker visits while maintaining complete privacy and confidentiality.
- Monitor CCTV systems and coordinate with security personnel when required.
- Handle locker allotment, renewals, transfers, and closure procedures.
- Collect locker rental payments and issue receipts (if applicable).
- Maintain locker keys, master key records, and key inventory securely.
- Report lost keys, security incidents, or suspicious activities immediately.
- Coordinate with maintenance teams to ensure locker systems remain functional.
- Prepare daily, weekly, and monthly operational reports.
- Resolve customer queries and provide professional service.
- Support audits and regulatory compliance requirements.
- Maintain a clean, organized, and secure locker facility.
- Strong integrity and trustworthiness.
- Excellent attention to detail.
- Good communication and customer service skills.
- Basic computer knowledge (MS Office and record management).
- Ability to maintain confidentiality.
- Problem-solving and organizational skills.
- Ability to work under pressure and follow security procedures.
- Bachelor's degree or diploma in any discipline.
- 1–3 years of experience in banking, security services, customer service, or facility management (preferred).
- Freshers with strong communication skills and a professional attitude may also be considered.