Support Functional Consultant
BatchMaster Software Pvt. Ltd.
Designation : Support Functional Consultant
Experience (Yrs): 2-8 Years
Job Location : Indore
Qualification
BE/MTech/MCA/MBA(Finance)/CA
Job Description
- Ensures the technical issues are handled as per the severity and defined standards
- Closely work support engineers to foresee the problems are resolved for customers in timely manner with satisfaction.
- Responsible to deliver solution as per the defined timeline.
- Need to intervene as needed to pacify the customers and assist support staff.
- Work closely with customer service team on regular basis to take all required measures to satisfy the customer’s needs.
- Will be responsible for the weekly meetings with customers as required.
- Would assist the transition process for new implementation accounts in SAP B1.
- Would join the regular DRB for updates on the issues escalated to L3 and product updates.
- Would be responsible for the enhancement of team’s knowledge and assist in building knowledgebase for the customers.
- Need to ensure case life cycle is maintained and followed.
- Need to ensure CRM is being updated with required details by support team.
Strong Knowledge in SAP B1.
Knowledge of Crystal Reports & UAT.