Operations Executive
SourcingXPress
Website: Visit Website
LinkedIn: Visit LinkedIn
Business Type: Startup
Company Type: Product
Business Model: B2B
Funding Stage: Pre-seed
Industry: Edtech
Job Description
We are looking for an Operations Executive to manage client relationships, ensure successful product adoption, and drive customer satisfaction. The ideal candidate will be responsible for handling client interactions, resolving queries, coordinating with internal teams, and supporting business growth through strong client engagement.
Key Responsibilities
- Manage and nurture relationships with existing clients to ensure customer success and retention.
- Drive repeat business opportunities from the existing client network.
- Handle client queries, requests, and operational issues by providing timely resolutions.
- Coordinate with cross-functional teams to ensure smooth execution and delivery of client requirements.
- Conduct comprehensive training sessions for B2B clients to enable effective adoption and usage of products and services.
- Monitor client feedback and work towards improving overall customer experience.
- Excellent verbal and written communication skills.
- Strong client-handling and relationship management abilities.
- Self-motivated with the ability to take ownership and drive successful outcomes.
- Strong problem-solving and coordination skills.
- Ability to work collaboratively in a team-oriented environment.
- Proactive approach with strong organizational and multitasking skills