Lead Payment Analyst - Bangalore/Hyderabad/Mumbai
Johnson & Johnson Innovative Medicine
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Job Function
R&D Operations
Job Sub Function
Clinical Trial Project Management
Job Category
Professional
All Job Posting Locations:
Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India, Mumbai, Maharashtra, India
Job Description
Lead Payment Analyst -Bangalore/Hyderabad/Mumbai
Position Summary
Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.
Process
Principal Responsibilities:
- Responsible for training study teams relating to payment support and specific processes.
- Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.
- Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and send payment notifications to sites.
- Answer queries, questions and issue resolution with sites and study teams, as needed.
- Rectify failed payments, as appropriate, for purchase requisitions.
- Exemplary customer focus with vision to drive solutions.
- Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
- Answer queries, questions and issue resolution with sites and study teams, as needed.
- Train new CCS team members on specific processes and technology.
- People management responsibility, including performance and development. (Global team - virtual environment)
- Develop talent to enhance the team's effectiveness.
- May include people management responsibility, including performance and development. (Global team - virtual environment)
This position reports to Manager, Payments.
Internal
Internal Business Partners (CCS, GD, etc.)
External
Clinical Investigator Sites
Commercial Suppliers
Education And Experience Requirements
5 - 8+ years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
Must have a working knowledge of clinical payment processing and systems with at least 4+ years of payment experience
Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes.
Excellent communication skills (both oral and written)
Ability to work effectively in cross function teams
Strong and proven analytical and problem resolution skills
Working knowledge of PCs (MS Office suite at a minimum)
Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
Previous Experience Working In Virtual Teams Preferred
Previous people management experience preferred
Decision-Making and Problem-Solving
Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
Work is performed with oversight by the Manager, Payments.
Able to work independently as well as in a collaborative team environment.
Other
Fluency in English required and optionally additional languages.
Travel Percentage: 15-20
Required Skills
Preferred Skills:
Analytical Reasoning, Clinical Research and Regulations, Clinical Trial Designs, Clinical Trial Management Systems (CTMS), Clinical Trials, Communication, Data Savvy, Laboratory Operations, Organizing, Problem Solving, Productivity Planning, Professional Ethics, Project Integration Management, Quality Assurance (QA), Regulatory Compliance, Research and Development, Research Ethics, Standard Operating Procedure (SOP)