Voice Account Manager

airtel

Purpose of the Job The responsibility of the role holder is to grow voice sales, revenue and reduce churn from the assigned accounts. Organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.

Key Deliverables

Deliver Postpaid – COCP & COIP Net additions and Fixed Line Installation Targets per AOP target through channel productivity enhancement & creating new infrastructure
Increase footprints of the roadshow
Drive plan upgrades
Continuously enhance CMS through robust engagement
Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Margin level, 0-6 months churn in different accounts and making strategic interventions for sustainable growth
Be aware of competition plans & collect insights for market intelligence
Monitor competition’s customer offerings and planning sales interventions for different class of clients.

Skills Required

Commercial Acumen
Customer Engagement
Key Account Planning & Management
Executive Presence
Postpaid/Fixed line Product Knowledge
Time Management
Strong stake holder management
Strong collaborating skill