Area Debt Manager-Flows-Consumer Durable
IDFC FIRST Bank
About the Role
The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
- Manage collections for specific products within the assigned area.
- Ensure collection efficiency and control the cost of collections.
- Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
- Review account allocations and set collection targets by bucket for agencies and in-house teams.
- Follow up regularly with defaulting customers through a dedicated team.
- Ensure adherence to legal guidelines by collection agencies and executives.
- Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
- Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
- Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank
- Scouting and empanelment of new agencies/CPs and nurturing them
- Give ground support to the Debt managers working under him
- Report any unethical practices to his superiors
- Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them continuously.
- Collaborate with the legal team to initiate legal action on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics and strategies for timely collections.
- Build relationships with key clients to ensure timely collections.
Education
- Graduate – Any discipline.
- Postgraduate – Any discipline.
- Minimum of 4 years of experience in collections.
- Strong leadership and team management skills.
- Excellent understanding of collection processes and legal guidelines.
- Ability to analyze delinquency data and implement effective recovery strategies.
- Good communication and relationship-building skills.
- Proficiency in monitoring and improving productivity metrics.
- The person should be of unquestionable integrity