Business Process Outsourcing Manager

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Hiring: BPO Process Trainer | Hyderabad

We are hiring an experienced BPO Process Trainer for a leading Skin & Healthcare organization in Hyderabad.

Location: Hyderabad | On-site

Experience: 4–10 Years

Salary: ₹3–6 LPA (flexible for the right candidate)

Joining: Immediate Joiners Preferred

Education: Any Graduate

Vacancy: 1

Key Skills

• Training Delivery
• Training Needs Analysis (TNA)
• Training Need Identification (TNI)
• Process Audits
• New Hire / Induction Training
• Training Evaluation
• Content Development

Key Responsibilities

• Conduct new-hire induction and process training for clinics and BPM operations
• Plan and deliver refresher training programs
• Identify training gaps and conduct TNI/TNA
• Prepare and administer PKTs and competency assessments
• Develop and update training content, knowledge bases, and training materials
• Measure training effectiveness through assessments and performance metrics
• Conduct process and quality audits when required
• Maintain training records and certifications
• Support new process rollouts and continuous learning initiatives

Ideal Candidate

• 4+ years of experience in BPO/Process Training, Quality & Training, Customer Service Training, or similar roles
• Strong experience in training delivery and TNA/TNI
• Exposure to process audits and quality monitoring
• Good communication and presentation skills
• Comfortable working from the office in Hyderabad
• Immediate joiners preferred

Interested? Apply using the given link or DM.

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