Ent. & Bus. Applications specialist
NTT DATA North America
- Module expertise: One or more of the following Ariba modules:
SLP
Sourcing
Contracts
- Production Support Activities – Manage requests that relate directly to the operation and functionality of the Production environment – such as addressing a technical problem, rerunning a failed process, fixing orders, or performing other actions to make the environment operate in a manner that supports business users' needs.
- Production Support Activities – Monitor daily data loads from SAP ECC into Ariba
- User Support Activities – Manage requests for assistance from end users, usually involving questions about the use of the system, one-time requests for system data, or inquiries about the feasibility and impact of system changes.
- Interface Failure - Monitor interface failures for Purchase Orders, Receipts, Invoices, Supplier integration
- Interface Failure -Work with ERP and interface teams to resolve and reprocess failed transactions
- Operational Support Activities – Run weekly / monthly reports to monitor transaction statuses
- Operational Support Activities – Create any adhoc reports required by business teams
- General Support Activities – Monitor/manage Ariba Administration Email accounts
- General Support Activities – Coordinate support activities with other teams such as Security, Basis, interface, OneSource etc
- Ticketing tool expertise – Good to have ServiceNow work experience