Soft Services Executive

JLL

Monitoring of Housekeeping related activities

 Arrangement of all consumables and supplies for Client / any visits

 Preparing the Daily/Weekly and Monthly reports

 Interacting with the service & supply vendors.

 Undertake daily facility rounds and find out snags and raising

proactive tickets for the same

 Effectively manage service provider teams to ensure an on time

deliverable system.

 Routinely Inspect all services to ensure performance measures are

being maintained and make the service score cards.

 Client/Stakeholder Management

 Proactively engage stakeholders to ensure that on site client’s

expectations are met though high levels of customer service

 Build and develop effective client / stakeholder relationships

across multiple levels of the organisation

 Proactively understand the customers/ employees needs and act

on them before being requested

 Maintain high standards of housekeeping of facility

 Improvements in the office aesthetics and operations as per need

 Finance Management

 Accurate billing and invoicing

 Adherence to the monthly forecast

 Invoice management.

 Procurement & Vendor Management

 Work on getting quotations as per site need

 Sharing indents for monthly material supply

 Zero stock out of situation

 Other Key Activities

 Collecting all documents from the vendor for compliance audit

 Developing interesting & fun user engagement activities

 Signage / Poster making for site awareness.

 Managing ad hoc vendors.

Sensitivity: General

Performance objectives

 Meet or exceed best practice in provision of services through

contracts

 Establishment and adherence to policies & procedures,

compliance deadlines for each of the tasks as advised by the

Operation Manager.

 Effective management of the team

Key skills  AFM will have responsibility for the management of a wide range

of issues, from strategic Contracts management to input on day-

to-day operations.

 AFM will be highly familiar with the service structure, including

responses to requests for assistance on Facilities Management

issues from Client staff and arrangements pertaining to all

operating expenditures.

 Well-groomed and presentable all the time.

 Good communication Skills.