Analyst
SourcingXPress
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Business Type: Startup
Company Type: Product & Service
Business Model: B2B
Funding Stage: Pre-seed
Industry: Information Technology
Salary Range: ₹ 16-20 Lacs PA
Job Description
We are seeking an Analyst – Flex Scheduling to configure, support, and enhance Production Scheduling and HR systems. The role will primarily focus on plant shift scheduling, Time & Attendance, HR processes, integrations, and production support.
The ideal candidate will have strong functional expertise in scheduling applications, excellent problem-solving and analytical skills, and the ability to translate business requirements into effective technology solutions.
Key Responsibilities
- Support global HR systems, processes, data, and technology initiatives, with a primary focus on plant shift scheduling.
- Perform day-to-day operational support and ensure system health, stability, and sustainability.
- Configure, troubleshoot, and support scheduling solutions, integrations, and related HR applications.
- Partner with business stakeholders to gather requirements and translate them into functional and technical specifications.
- Analyze business pain points, identify process improvements, and recommend technology solutions.
- Support projects through discovery, planning, configuration, implementation, testing, deployment, and stabilization.
- Develop test scenarios/scripts, execute testing, support UAT, and ensure solution quality.
- Analyze data, processes, and system configurations to identify issues and improvement opportunities.
- Work with internal teams, contractors, and third-party vendors to deliver system enhancements and resolve issues.
- Create and maintain technical and process documentation.
- Communicate system and process changes effectively to users with varying levels of technical expertise.
- Stay informed about emerging HR technology and scheduling solutions and recommend opportunities for improvement.
- Bachelor’s degree in CIS, MIS, Computer Science, Information Technology, or a related field preferred.
- 3+ years of experience supporting or delivering complex IT solutions; 5+ years preferred.
- Hands-on experience configuring and supporting Time & Attendance and Workforce Scheduling applications.
- Experience with scheduling platforms such as Indeavor, Infor WFM, Infor APS, Shiftboard, or similar solutions.
- Strong understanding of integrations between Time & Attendance, Workforce Management, Scheduling, and HR systems.
- Experience gathering business requirements and translating them into functional/technical specifications.
- Strong analytical, troubleshooting, configuration, and problem-solving capabilities.
- Experience in production support, system stabilization, and continuous improvement.
- Ability to work independently and collaboratively across business, IT, and vendor teams.
- Strong communication skills with the ability to work effectively in ambiguous and changing environments.
- Ability to manage multiple priorities and demonstrate proactive, critical thinking.
- Infor WFM experience.
- Indeavor application experience or similar workforce scheduling platforms.
- Experience with Time & Attendance, Workforce Management, and Shift Scheduling solutions.
- Experience with Reporting & Analytics, including report development, data analysis, and operational dashboards.
- Experience working with HR system integrations and third-party vendors.
Indeavor | Infor WFM | Infor APS | Shiftboard | Workforce Scheduling | Time & Attendance | HR Systems | Integrations | Configuration | Production Support | Business Requirements | Testing & UAT | Reporting & Analytics