Telecaller
JobTrade
Job Description
- Make outbound calls to customers regarding overdue payments and pending dues.
- Remind customers about outstanding payments and follow up on repayment commitments.
- Discuss and negotiate suitable repayment plans with customers.
- Explain available payment options and assist customers with payment-related queries.
- Handle customer concerns professionally and provide appropriate resolutions.
- Maintain accurate records of customer interactions, follow-ups, and payment commitments.
- Ensure all collection activities comply with company policies and applicable regulatory guidelines.
- Maintain a professional, courteous, and customer-focused approach during calls.
- Follow assigned collection targets and ensure timely follow-up with customers.
- DRA Certification: Candidates with DRA certification are preferred.
- Should have knowledge of collection buckets and the collection process.
- Good communication and customer-handling skills.
- Ability to negotiate and communicate repayment options effectively.
- Professional and customer-friendly approach.
- Education: 10th Pass or Below 10th.
- Experience: Minimum 1+ years.
- Candidates with prior experience in collections or recovery will be preferred.
- Job Location: Ameerpet, Hyderabad, Telangana.
- Company: Pcube Solutions.
- Work Location: Flat No. 202, 2nd Floor, Pancom Business Centre, Opposite Chennai Shopping Mall, Metro Pillar No. 1068, Ameerpet, Hyderabad.
- Role: Telecaller – Collections / Recovery.
- HR Contact: 9701304966
- Application Mode: Walk-in or contact HR directly.