Talkdesk Technical Lead/SME
Zensar Technologies
- Hands on exp. of designing and implementing technical solutions using Talkdesk CCaaS.
- Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk).
- Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools.
- Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules
- Exp. in handling direct customer &/ product owner &/ partner - communication.
- Exp. in SCRUM set up, aware of the ceremonies.
- Strong process orientation, structured and well organized.
- Excellent communication skills, analytical, problem-solving skills and handling escalations.
- Very good interpersonal skills, team management and leadership skills.
- Exp. of handling SA customers.
- Talkdesk Certification (Admin or Architect)