[Innovative Medicine] R&D, Regional Payments Manager, Site Engagement, Contract & Grants, Global Development
Johnson & Johnson Innovative Medicine
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function
R&D Operations
Job Sub Function
Clinical Trial Project Management
Job Category
Professional
All Job Posting Locations:
Bangalore, Karnataka, India, Beijing, China, Chiyoda, Tokyo, Japan, Hwaseong-si, Gyeonggi-do, Korea, Republic of, Mumbai, Maharashtra, India, Taipei City, Taiwan
Job Description
Position Summary:
Responsible for the management of the end-to-end investigator/site payment processes and
payment calculations, creation and management of purchase orders, payment and clinical trial
payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and
study teams to assist with complex issue resolution and/or guidance, as needed.
Principal Responsibilities
Process
1 Responsible for training study teams relating to payment support and specific processes.
2 Acts as liaison among colleagues within CCS and study teams to assist with issue resolution
and/or guidance, as needed.
3 Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO
calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and
send payment notifications to sites.
4 Answer queries, questions and issue resolution with sites and study teams, as needed.
5 Rectify failed payments, as appropriate, for purchase requisitions.
6 Exemplary customer focus with vision to drive solutions.
Technology
7 Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
8 Answer queries, questions and issue resolution with sites and study teams, as needed.
People
9 Train new CCS team members on specific processes and technology.
10 People management responsibility, including performance and development. (Global team -
virtual environment)
11 Develop talent to enhance the team's effectiveness.
12 May include people management responsibility, including performance and development.
(Global team - virtual environment)
Principal Relationships
This position reports to Manager, Payments.
Internal
Internal Business Partners (CCS, GD, etc.)
External
Clinical Investigator Sites
Commercial Suppliers
Education And Experience Requirements
5 - 8 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical
research
Must have a working knowledge of clinical payment processing and systems with at least 4
years of payment experience
Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools
responsibly in daily work to improve productivity, decision making and quality of outcomes.
Excellent communication skills (both oral and written)
Ability to work effectively in cross function teams
Strong and proven analytical and problem resolution skills
Working knowledge of PCs (MS Office suite at a minimum)
Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish
substantial tasks with minimal supervision
Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe
Harbor, etc.) is preferred
Previous Experience Working In Virtual Teams Preferred
Previous people management experience preferred
Decision-Making and Problem-Solving
Follows standard policies and procedures for multiple departments, geographic areas, client
groups or projects
Work is performed with oversight by the Manager, Payments.
Able to work independently as well as in a collaborative team environment.
Other
Fluency in English required and optionally additional languages.
Travel Percentage: 15-20%
＜For Internal Applicants＞
- Based on your experience and interview evaluation, the position title and level may vary.
- If you are Japan employee, please read “Internal Application Guideline” in Ask GS. Especially if you are less than 18 months in your current role, you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japan’s employee, you are not able to apply for multiple positions at once.
- For Employee Referral Program (ERP), please read and understand the details of the “Internal Referral Overview” on the Ask GS and you have made a compliant referral.
Preferred Skills: