Sales Support Assoc Analyst
PepsiCo
CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
Responsibilities
Master Data Analyst – Sales Operations
Location: Mexico City or Hyderabad, India
The Opportunity
Join PepsiCo’s Global Sales Enablement team and support the PepsiCo Foods North America business by ensuring that critical customer and store master data is accurate, complete, and maintained on time.
As a Master Data Analyst, you will be responsible for processing and monitoring requests related to store creation and maintenance, including store names, addresses, customer information, and chain hierarchy. You will work closely with business stakeholders and cross-functional teams to ensure data is accurately reflected across the systems that support sales and commercial execution.
This role is ideal for an analytical and detail-oriented professional who enjoys working with data, solving operational issues, and collaborating with stakeholders across different teams and markets.
You will also have the opportunity to identify opportunities to simplify processes, improve data quality, and support automation and standardization initiatives.
Your Impact
As a Master Data Analyst – Sales Operations, your responsibilities will include:
- Process and maintain store and customer master data requests, ensuring accuracy, completeness, and timely execution.
- Manage requests related to store creation, name and address changes, customer updates, and chain hierarchy maintenance.
- Review requests and supporting information to ensure data meets established requirements before processing.
- Monitor assigned tickets and requests, prioritizing activities according to service levels and business needs.
- Investigate data discrepancies and coordinate with relevant stakeholders to resolve issues.
- Provide timely operational support to Sales, Key Account Management, and other business teams.
- Maintain accurate records and documentation of master data activities and follow established processes and controls.
- Prepare and maintain reports and dashboards to monitor volumes, service levels, data quality, and operational performance.
- Communicate proactively with stakeholders regarding request status, issues, and required information.
- Identify opportunities to improve, standardize, and simplify existing processes.
- Support automation and transformation initiatives, including the use of digital tools and data solutions.
- Collaborate with global and regional teams to ensure consistent execution of Master Data processes.
Who Are We Looking For?
Education
- Bachelor’s degree in Business Administration, Commerce, Finance, Marketing, Operations, Information Systems, or a related field.
- A Master’s degree is a plus, but not required.
- 1–3 years of experience in Master Data, Sales Operations, Business Operations, Data Management, Customer Operations, or a related area.
- Experience working with large volumes of data and operational requests.
- Experience in FMCG or a multinational organization is a plus.
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to data accuracy.
- Strong organization and ability to manage multiple requests and priorities.
- Good understanding of operational processes and service-level expectations.
- Strong written and verbal communication skills.
- Ability to collaborate with stakeholders across different teams and geographies.
- Advanced English proficiency, both written and verbal.
- Advanced Microsoft Excel skills.
- Experience creating reports or dashboards is preferred.
- Working knowledge of Power BI, SAP, SQL, Python, RPA, or other data/automation tools is a plus.
- You are detail-oriented and comfortable working with structured data.
- You take ownership of your work and follow through on requests.
- You are comfortable working in a fast-paced, service-oriented environment.
- You can communicate clearly with stakeholders and ask the right questions when information is missing.
- You enjoy identifying ways to make processes simpler, faster, and more efficient.
- You are curious about technology and interested in developing your analytical and data management capabilities.
At PepsiCo, you will have the opportunity to work with global teams, gain exposure to different markets and business processes, and develop your career in a collaborative and technology-enabled environment.
This role offers the opportunity to build strong foundations in Master Data, Sales Operations, analytics, stakeholder management, and process improvement while contributing to the systems and processes that enable PepsiCo’s commercial organization.
What can you expect from us:
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.