Jr Customer Service Executive - Systems & Service Engineering
Tata Communications
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Qualification-Necessary Requirement
Bachelor of Engineering in Telecom or other allied subjects
Experience-Necessary Requirement
0 to 3 years of Professional/Technical Experience in Telecom with good knowledge in Customer coordination.
Major Responsibilities
- Customer coordination.
- Field Engineer Coordination
- Knowledge on FTTX Provision
- Basic Telecom Concepts of FTTX
- Turnaround time of requests within agreed SLA
- Quality of pack completed to meet agreed SLA
- Good writing skills - for documentation, training, processes
- Good understanding of OSP/ISP construction activities
- Communicate with teams for any additional data / clarification required
- Good analytical / problem solving skills