Customer Relations Manager

#1 Vinayak InfoSoft - SEO Company Ahmedabad is a digital marketing agency based in Ahmedabad, providing affordable and quality services to help businesses grow online. The company offers a holistic suite of solutions including SEO-friendly web development, web design, graphic design, digital marketing, corporate branding, logo design, and web hosting. Clients range from startups to established corporations, and services are tailored to meet each organization’s specific goals and audience. Vinayak InfoSoft positions itself as a long-term partner in success, using expertise in areas such as PPC, local SEO, and corporate video presentations to deliver measurable results in a fast-changing digital landscape.

Role Description The Customer Relations Manager is a full-time, on-site role based in Ahmedabad, responsible for managing and enhancing client relationships across Vinayak InfoSoft’s digital marketing services. This role oversees client onboarding, conducts regular check-ins, and ensures that project deliverables align with client expectations and agreed timelines. Day-to-day responsibilities include responding to inquiries, resolving service issues, coordinating with internal teams such as SEO, design, and development, and preparing status reports and performance summaries for clients. The Customer Relations Manager will collect feedback, identify opportunities to improve service quality, and support account growth through upselling and cross-selling relevant solutions. This position also involves maintaining accurate client records, tracking communications, and contributing to process improvements that strengthen client satisfaction and retention.

Qualifications

• Candidates should possess strong customer service and client relationship management skills, including the ability to handle inquiries, resolve concerns, and maintain long-term partnerships.
• Candidates should possess communication and interpersonal skills, such as clear verbal and written communication, active listening, and the ability to collaborate effectively with internal teams and diverse clients.
• Candidates should possess organizational and coordination skills, including time management, task prioritization, and experience managing multiple client accounts or projects simultaneously.
• Candidates should possess basic knowledge of digital marketing and related domains, such as SEO, web design, branding, and social media, to understand client needs and coordinate with technical teams.
• Candidates should possess problem-solving and analytical skills, including the ability to interpret client feedback, identify service gaps, and recommend improvements or additional solutions.
• Relevant qualifications such as a bachelor’s degree in business, marketing, communications, or a related field, and prior experience in account management, customer success, or client servicing roles are beneficial.
• Comfort working with CRM tools, spreadsheets, and presentation software, along with a proactive attitude and the ability to work on-site in Ahmedabad, will be advantageous.