Agency Manager-Collections Vehicle Finance
Ujjivan Small Finance Bank
- POSITION DESCRIPTION
GRADE : DM-II
DEPARTMENT : Collections
LOCATION : Cluster / Branch
SUB-DEPARTMENT : Vehicle Finance
TYPE OF POSITION : Full-time
REPORTS TO : Area Collection manager
REPORTING INTO
NA
- ROLE PURPOSE & OBJECTIVE
- This role is vital as it is end to end vendor management, agency shall be handling, Portfolio across DPD buckets, NPA & Write-off accounts, key area consists of agency man power handling, proper allocation, daily recovery & audit management as per company norms
- Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling & ensure timely payout release
- SIZE OF THE ROLE
NON-FINANCIAL SIZE
- Portfolio Managed – 3k accounts with 60 cr. portfolio
- Number of vendors/ consultants – one or more as per the area allotted
- Number of portfolio products – Micro Banking, Vehicle Finance & Personal Loan
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
- Planning & Strategy
- Responsible of handling entire collection agencies operation
- Onboarding of new agencies as per area portfolio in delinquency
- Planning of allocation and proper distribution of portfolio with strong execution
- Ensure the recovery targets are met across all buckets.
- Driving collections of interest, bounce charges & other charges
- Maintaining of account wise strong feedback mechanism
- Drive collection strategy as per the portfolio and area understanding.
- Driving settlements & repossession of vehicles as per targets.
- Budgeting
- To work on increasing the productivity
- Need to work on cost to recovery ratio and ensure cost low at anytime
- Manpower Planning & Sales Planning
- Proper manpower planning as per portfolio in the given area
- Plan agency/team wise targets to achieve the monthly targets
- Core Function Areas of Responsibility(AORs)
- Ensure proper allocation for agency teams and drive for productivity
- Ensure regular field visits along with the agency teams for better control
- Provide all necessary legal action support to agency to perform better
- Ensure collection software utilization if any at the fullest extent
- Customer centric AORs
- Regular contacts with customers on daily basis and also ensure skip tracing for prevention of loss
- Ensure and maintain fair collection practice from agency staffs
- Stakeholders interactions
- Coordination with IT, Business, credit, vigilance, operations and collection back end teams
- Compliance to SLA/Policies/Processes
- Responsible and adhere to onboarding process as defined by the company
- Periodic agency review and submit the report to seniors
- Ensure Renewal of agreement & all other regulatory aspects regularly
- Process Management/ Process Excellence
- Ensure in adhering the fair practice code of conduct
- To ensure and complete all the necessary process on monthly basis as defined
- People Management
- Ensure required manpower is deployed time to time in agency
- To ensure all the agency staffs are DRA certified within the stipulated time
- Ensure agency and teams are attending all other trainings as arranged by the company on regular basis
- MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Qualifications
- Graduate, PGDM/ MBA from a Tier 2 or 3 college preferred
- Field experience handling a team in Collections at least for >1 year
- Not required
- Team management
- Fluent in communicating local language
- Need the team to drive by examples through regular field visits & needs strong executions of strategies
- Possess tenacity in meeting targets.
- Take responsibility of effectiveness and timely completion of work.
- Planning, organizing and time management skill. Should have the ability to prioritize.
- Strong communication skills with the ability to communicate directly with field staff & customers.
- Local language skills will be preferred
- KEY INTERACTIONS
EXTERNAL
Business Team
Collections & repossession agencies
Vigilance Managers
Customer & family members
Branch Manager and Staffs
Third party Agents
Tele callers & Back hand credit collection team
Police personnel.
Operations Manager
Legal Manager
PREPARED BY
DATE
REVIEWED BY: Collection Team
DATE: 03-06-2024
LAST UPDATED BY: TM Team
DATE: 02-02-2024