Customer Care Executive

Ishan Technologies

The Call Centre Executive is responsible for providing exceptional support and service to our customer. Candidate will require to address customer inquiries, resolve issues and ensure positive experience in all interactions.

Customer Support

Provide timely and effective support to customers
Provide accurate, valid and complete information to the customers
Address and resolve customer inquiries, complaints, and issues professionally and efficiently.
Follow communication procedures, guidelines and policies

Issue Resolution

Investigate and troubleshoot customer problems to find the most effective solutions.
Escalate complex issues to the appropriate department or supervisor when necessary.

First Call Attend TAT

First Call Attend (TAT) to ensure issues are addressed in the first call whenever possible.

Call Audits and Quality Scores

Consistently deliver high-quality service and maintain a customer-first approach during interactions.
Follow the script, procedures, and escalation protocols as per the company's guidelines.