Senior Associate – Cabin Crew Base Operations

Key Accountabilities

Base Operations & Performance – Operational Excellence

· Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew.

· Conducting daily crew briefings and post-flight interactions to gather feedback.

· Assisting in NPS improvement initiatives with timely corrective actions.

· Managing crew availability and conducting discipline inquiries as per process.

· Providing inputs for promotions, renewals, and confirmations.

· Handling operational exigencies beyond routine operations.

Safety

· Reiterating safety updates to allocated crew.

· Ensuring adherence to DGCA regulations and audit conformance.

· Escalating violations as per SOPs.

Crew Engagement

· Ensuring participation in engagement activities.

· Addressing day-to-day crew concerns.

· Monitoring internal communication platforms.

Rostering / Training / Administration

· Handling emergency leave communication.

· Supporting crew training initiatives.

· Ensuring SOP adherence and smooth base operations

People Management & Development

· Managing and developing crew and ground reportees with objective performance inputs.

Skills / Qualities Required

· Functional: Knowledge of inflight and cabin crew base operations.

· Behavioral: Excellent communication, empathy, professionalism.

Educational Requirements

· Mandatory: Graduation in any discipline.

· Preferred: Postgraduate in Management / Operations.

Key Eligibility Criteria

· 10 years of flying experience.