Customer Support Executive for Ed-Tech
JobCrexa
Remote
- Company: MyPrivateTutor.net
- Location: Kolkata
- Job Type: Full-time | Work from Office
- Experience: Fresher / 0–1 Year
MyPrivateTutor.net is looking for smart, proactive and commercially minded Customer Support Executives (2) to join our Kolkata office.
This is an entry-level role focused on customer servicing and revenue generation .
Key Responsibilities
User Engagement & Servicing
- Interact with registered tutors, students and parents to understand their requirements and problems.
- Assist users with registration, profile completion, tuition inquiries, applications and other platform features.
- Follow up with new and inactive users to improve engagement.
- Identify common user problems and coordinate with the relevant teams to resolve them.
- Understand our membership, subscription and other paid offerings.
- Identify potential users who can be converted into paying customers.
- Follow up with interested users and assist them through the purchase process.
- Work on improving free-to-paid conversion.
- Re-engage expired and inactive paid users.
- Experiment with different offers, messages and follow-up approaches.
- Identify inactive users and opportunities to bring them back to the platform.
- Create targeted email, WhatsApp and in-platform communication campaigns.
- Follow up with users who registered but did not complete important actions.
- Re-engage expired members and previous customers.
- Develop different communication strategies for different user segments.
- Track registrations, active users, inquiries, applications, upgrades, renewals and revenue.
- Maintain daily/weekly reports using Excel or Google Sheets.
- Monitor conversion rates and identify areas requiring improvement.
We welcome fresh graduates or candidates with up to 1 year of experience .
You Should Have
- Good communication and interpersonal skills.
- A strong interest in online businesses and technology.
- A commercial mindset and interest in generating revenue.
- Comfort speaking with customers and understanding their requirements.
- Good analytical and problem-solving ability.
- Basic knowledge of Excel or Google Sheets.
- Ability to learn new software and online tools quickly.
- Comfortable using AI tools such as ChatGPT.
- Salary CTC 25K per month. PF included.
- Candidates who can join from September 1st week are highly preferred.