RMC Workforce Manager

U.S. Bank

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Key Responsibilities

Workforce Planning & Capacity Management
Develop and maintain workforce plans for GCC Risk teams, ensuring capacity, skills and coverage are aligned to current and future business priorities.
Oversee workload allocation, prioritisation and capacity management across functional Risk teams operating in the GCC.
Monitor staffing levels, attrition, utilisation, productivity and capability requirements, escalating material risks or constraints to the Head of Risk – GCC.
Partner with global Risk stakeholders to translate functional objectives into clear resourcing plans and delivery expectations.
Operational Delivery & Performance Oversight
Manage the day-to-day operation of functional Risk teams, ensuring deliverables are completed in line with agreed service levels, quality standards and control expectations.
Establish consistent operating routines, performance indicators and management information to track delivery, quality, productivity and issue resolution.
Coordinate with functional Risk leads to ensure clear ownership of deliverables, timely escalation of issues and effective management of delivery risks.
Identify process inefficiencies, resource constraints and operational dependencies, and develop practical improvement plans.
People Leadership & Capability Development
Provide leadership, coaching and performance oversight to Risk managers, team leads and functional teams operating in the GCC.
Support recruitment, onboarding, training, capability development and succession planning for GCC Risk teams.
Promote a high-performance culture focused on accountability, collaboration, inclusion, resilience and continuous improvement.
Ensure team objectives, individual goals and delivery expectations are clearly understood and aligned to GCC Risk priorities.
Governance, Reporting & Stakeholder Support
Maintain workforce dashboards and management information covering staffing, skills, attrition, productivity, service performance, quality and operational resilience.
Support the Head of Risk – GCC in preparing updates for GCC leadership, global Risk stakeholders and governance forums.
Provide insight and recommendations to strengthen workforce governance, operating model effectiveness and delivery resilience.
Ensure workforce-related risks, issues and dependencies are documented, monitored and escalated appropriately.
Stakeholder Management & Risk Culture
Build productive relationships with GCC leadership, global Risk functions, Human Resources, Finance, Operations and other enabling teams to support workforce planning and delivery outcomes.
Act as a trusted partner to functional Risk leads, helping to balance delivery priorities, capacity constraints and risk management expectations.
Champion effective risk culture, operational discipline and professional standards across GCC Risk teams.
Support transparent communication, timely issue escalation and consistent stakeholder engagement across geographies and functions.

Required

Qualifications & Experience

Third level qualification or equivalent professional experience.
10+ years’ experience in banking, financial services, risk management, operations, workforce management or GCC delivery environments.
Demonstrated experience managing teams, team leads or operational functions in a complex matrix organisation.
Experience with workforce planning, capacity management, performance reporting, operational governance and stakeholder management.
Strong understanding of Risk Management and Compliance operations, control environments and regulated financial services expectations.
Ability to translate business priorities into practical resourcing, delivery and capability plans.
Strong communication, influencing and executive-level reporting skills.

Preferred

Experience supporting the build-out or scaling of a Global Capability Centre or shared services operating model.
Familiarity with risk governance, RCSA, issue management, operational risk reporting and service management disciplines.
Experience using workforce planning tools, dashboards, GRC platforms or management information systems.
Professional qualification in risk, finance, business management, operations or people leadership is desirable.

Key Competencies

Workforce Leadership: Builds, organises and leads high-performing teams with clear priorities, accountabilities and development plans.
Operational Discipline: Establishes effective routines, metrics and controls to support reliable delivery and timely issue resolution.
Risk Mindset: Applies sound judgement and risk awareness to workforce, delivery and operating model decisions.
Stakeholder Influence: Builds trust and credibility with senior stakeholders across functions, geographies and leadership teams.
Analytical Thinking: Uses data, dashboards and management information to identify trends, risks and improvement opportunities.
Execution Focus: Delivers outcomes in a fast-paced, matrixed environment while maintaining quality, accountability and professionalism.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.