AI PM

About Voxy

Voxy is looking for a curious, customer-focused AI Product Manager who can combine strong Customer Success skills with practical expertise in generative AI and prompt engineering. This role is ideal for someone who enjoys understanding customer needs, experimenting with AI, and turning real-world customer problems into effective AI-powered solutions.

Location: Chennai ( Full time/ In office), Flexible with night shift

Key Responsibilities

• Design, test, and refine prompts for AI/LLM-based applications to improve accuracy, relevance, and consistency.
• Work closely with customers to understand their requirements, pain points, and workflows.
• Translate customer feedback and business requirements into effective prompts, AI workflows, and solution improvements.
• Monitor AI outputs and identify opportunities to improve prompt quality, reliability, and user experience.
• Create and maintain prompt libraries, templates, guidelines, and documentation.
• Collaborate with Product, Engineering, and Customer Success teams to improve AI-powered features.
• Support customers in adopting AI capabilities and help them get maximum value from Voxy’s products.
• Analyze customer interactions and feedback to identify recurring issues and opportunities for automation.
• Conduct experiments and A/B tests to evaluate different prompts and AI approaches.
• Stay updated on developments in generative AI, LLMs, prompt engineering, and AI-assisted workflows.
• Document best practices and share learnings across internal teams.

Required Qualifications

• 1-3 years of experience in Prompt engineering, Product management, Customer Success, Account Management, or a similar customer-facing role.
• Strong understanding of generative AI and how large language models work at a practical level.
• Hands-on experience creating and improving prompts for tools such as ChatGPT, Claude, Gemini, or similar AI platforms.
• Strong written and verbal communication skills.
• Ability to understand customer requirements and convert them into clear, structured AI instructions.
• Strong analytical and problem-solving skills.
• Comfortable experimenting, testing, and iterating on AI outputs.
• Good attention to detail and ability to identify inconsistencies or inaccuracies in AI-generated responses.
• Ability to work collaboratively with technical and non-technical teams.

Good to Have

• Experience working with AI/LLM APIs or AI automation tools.
• Exposure to voice AI or conversational AI or US Healthcare
• Basic understanding of APIs, JSON, Python, or other programming concepts.
• Experience with SaaS products or B2B technology.
• Experience creating customer-facing documentation, knowledge bases, or workflows.
• Familiarity with prompt evaluation frameworks, RAG, embeddings, or AI agents.
• What We're Looking For
• We’re looking for someone who is customer-obsessed, AI-curious, and highly experimental. You don't need to be an expert programmer. What matters most is your ability to understand customer problems, communicate clearly, experiment with AI, and continuously improve solutions based on real-world outcomes.

Why Join Voxy?

• Work at the intersection of AI and Customer Success.
• Gain hands-on experience building and improving AI-powered customer experiences.
• Collaborate with Product, Engineering, and Customer Success teams.
• Opportunity to grow into roles across AI, Product, Solutions, or Customer Success.
• Work in a fast-paced environment where experimentation and learning are encouraged.